Refund policy

Returns & Refunds, made simple

We want buying from VERIQUE to feel easy and stress-free. If something isn't right with your order, we're here and we'll help you sort it out.

At a glance

Return window: 30 days from delivery
What we can take back: unopened, unused products in their original packaging
Refunds: back to your original payment method
Damaged or wrong item: let us know within 7 days and we'll make it right

Returning an item

You can return any unopened, unused product within 30 days of delivery. Please make sure it's in its original packaging and in the same condition it arrived in, and include your order number or proof of purchase.

Because skincare goes on your skin, we can't accept returns of opened or used products. This keeps every bottle we send out sealed and safe for the next person.

Return shipping is paid by the customer, unless your item arrived damaged, defective or incorrect. In that case, it's on us.

Your refund

As soon as your return arrives, we'll check it and let you know the status. Once it's approved, your refund goes back to your original payment method, usually within 5 to 10 business days depending on your bank. Original shipping charges are non-refundable.